PROMISE Technology is committed to providing high quality service and support to its customers. Our technical support is limited to PROMISE branded retail products. Different OEM manufacturers may have made unique modifications to the PROMISE hardware or software and they are responsible for supporting their products. The package provides the installation files for AMD SATA Controller Driver version 1.3.1.276. If the driver is already installed on your system, updating (overwrite-installing) may fix various issues, add new functions, or just upgrade to the available version. The hard disk is turned off when the computer is idle. The USB drive is in trouble. The USB controller driver is not installed correctly. The USB controller driver is corrupted. The USB controller driver is outdated. The USB controller driver has interfered with some third-party programs & services. A boot-start driver distribution disk is a medium, such as a floppy disk or USB flash drive, that contains a TxtSetup.oem file and the related driver files. The TxtSetup.oem file is a text file that contains a list of hardware components, a list of files on the distribution disk that will be copied to the system, and a list of registry keys.

Promise Hard Disk Controller Driver Download For Windows 10 32-bit
Promise Hard Disk Controller Driver Download For Windows 10

Summary :

The disk controller (or 'hard disk controller') is the circuit which allows the CPU to communicate with a hard disk, floppy disk or other kind of disk drive. Early disk controllers were identified by their storage methods and data encoding. They were typically implemented on a separate controller card.

If you encounter the Windows cannot load the device driver for this hardware code 38 error, do you know how to get rid of it? This post from MiniTool Software will show you the reasons for this issue and the corresponding solutions. You can also find a powerful data recovery software here.

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Are You Bothered by Windows 10 USB Error Code 38

Check the Device Status when Something Goes Wrong

When you connect an external drive like an external hard drive, USB stick, memory card, SD card, etc. to your computer, the device will push the driver via the USB port or you can choose to manually install the device driver through an external medium.

After the device driver is successfully installed and loaded, the connection between your PC and the external drive is established, and you can use the device normally.

However, sometimes, you may find that you can’t use the external drive as normal without receiving any error message. In a situation like this, you can go to Device Manager to check the status of the device and find out what the problem is.

If everything is OK, the message in the Device status section is This device is working properly.

Device Manager Error Code 38 Occurs on Windows 10

However, if there is a problem, you can find an error code in the Device status section in the Windows Device Manager.

Promise Hard Disk Controller Driver Download For Windows 10 32-bit

Take the following Device Manager code 38 as an example. You can see that the Device status shows you the information on this error:

Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

The driver could not be loaded because a previous version of the driver is still in memory.

Top Reasons for Error Code 38 Windows 10

To help you better understand this Windows cannot load the device driver for this hardware code 38 error, we summarize some main causes as follows:

The hard disk is turned off when the computer is idle.
The USB drive is in trouble.
The USB controller driver is not installed correctly.
The USB controller driver is corrupted.
The USB controller driver is outdated.
The USB controller driver has interfered with some third-party programs & services.
And more….

These things might cause Windows cannot load the device driver for this hardware code 38. Focusing on them, we introduce some solutions for you. If you are not sure which is the real cause of the error, you can try these methods one by one until you find the suitable one.

How to fix Error Code 38 in the Windows Device Manager?

Promise Hard Disk Controller Driver Download For Windows 10

Make sure the hard disk is never turned off
Reinstallthe device in Device Manager
Update the driver for the device
Run the Hardware and Device Troubleshooter
Perform a clean boot

Solution 1: Make Sure the Hard Disk Is Never Turned off

Perhaps, you don’t know that the hard disk on your computer is set to be turned off after a certain period by default. If the Windows 10 Device Manager Error Code 38 issue happens to an external hard disk, you can go to check and modify the settings in Power Option to make sure that the hard disk is never turned off.

Here is a guide on how to do this job:

1. Click the Windows search box and type Control Panel.

2. Select Control Panel from the search result to open it.

3. Click Power Options.

4. Click the Change plan settings link that is next to Balanced (recommended) in the Preferred plan section.

5. Click Change advanced power settings.

6. Type never in the Setting (Minutes) box for Turn off hard disk after in the Hard disk section.

7. Click Apply.

8. Click OK to save the change.

If you are using a laptop, you still need to use these steps to modify the settings for all active battery plans.

However, if this method doesn’t work for you, the Device Manager Code 38 error should not be caused by an idle computer. You can try the next solution to see whether the issue can be solved.

Solution 2: Reinstall the Device in the Device Manager

Perhaps, the code 38 Windows 10 issue is just a temporary issue. You can reinstall the device in the Device Manager to have a try.

1. Open Device Manager.

2. Unfold Universal Serial Bus controllers and right-click the target controller.

3. Select Uninstall device from the pop-out menu.

4. Click Uninstall from the pop-out window. The uninstallation process will start and finish quickly.

5. Reboot your computer and Windows will begin to automatically reinstall the device.

Solution 3: Update the Driver for the Device

To rule out the device driver issue, you can update the device driver to have a try. Driver ralink rt3290 bluetooth. This method is very simple. You can just do the job in the Device Manager.

1. Open Device Manager.

2. Find the target controller under Universal Serial Bus controllers and right-click on it.

3. Select Update driver from the pop-out menu.

4. Click Search automatically for updated driver software. Then, the Device Manager will begin to search for available online drivers.

5. Select the device driver to install.

While, if Windows can’t find a driver, you can go to the official web site of the device’s manufacture to download the latest version of the driver and then install it on your Windows 10 computer.

Tip: If you want to update all device drivers on your Windows computer, you can refer to this previous post to do the job: How to Update Device Drivers Windows 10 (2 Ways).

Solution 4: Run the Hardware and Device Troubleshooter

The Windows cannot load the device driver for this hardware code 38 error can also be caused by the external drive itself. You can use the Windows snap-in Hardware and Device Troubleshooter to make a check.

You are not allowed to enter the Hardware and Device Troubleshooter in Device Manage